Terms of delivery, returns & privacy policy

EU countries – Free shipping for orders starting from 30EUR.
Non EU countries – Free shipping for orders starting from 30EUR, if applicable Customs-/Duty fee, this is not included and is paid to the customs. http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Orders below 30EUR Shipping fee: Internationally 12EUR, Locally Estonia 4EUR.

Delivery
Your order will be sent by Omniva Standard delivery from Monday through Friday, delivery time depends on the destination country, usually between 3-10 business days (please calculate with some extra days during holiday seasons). The orders are usually sent on Monday, Wednesday and Friday, if public holidays the orders will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays can occur.

A tracking number will be sent to you by e-mail when your order is shipped, you can track your order on: www.omniva.ee/eng.

Import/Duty fees in non-EU countries
If applicable Customs-/Duty fee, this is not included and is paid to the customs.
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

Exchanges & Returns
Exchanges & Returns can be done within 7 days if the item does not satisfy the client, however all shipping costs & bank costs are on behalf of the client, and will be reduced from the total refundable amount. The product has to be un-used and the original packaging has not been damaged.
No return or changes on SALE and OUTLET items.

If the return or exchange is due to Quality issues, this needs to be informed within 7 days from the day it occurred. Kindly also attach photos and information of the quality issue, so we can give you instructions how to proceed.

If you would receive an Incorrect item that was not the one you ordered, please contact us within 7 days, so we can help you to send back the incorrect item and re-send the correct item.

Please contact our customer service for further instructions: [email protected].
Kindly write in the subject field:  Exchange, Return, Incorrect item or Quality issue, followed by the order number.

If you have any other questions, comments or complaint related your order, you are always welcome to contact our customer service: [email protected].

Privacy Policy
This privacy policy discloses the privacy practices for (website address). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Payment processing is done by PayPal service and we don’t store your credit card information.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or via email, [email protected], +372 5590 5428.